Shipping policy
Shipping Policy
Thank you for shopping with [Your Store Name]. This Shipping Policy explains how we process, ship, and deliver orders.
Order Processing Time
Orders are typically processed within 1–5 business days after payment is confirmed. Processing times may vary during holidays, promotional periods, or due to product availability.
Orders are not usually processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times depend on your location and the shipping method selected at checkout. Standard delivery typically takes 5–15 business days after the order has been processed.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs clearance, weather, holidays, or other circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, product size, weight, and selected shipping method. Free shipping may be available for eligible orders or promotional offers.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available. Please allow 24–72 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses.
If you notice an error in your shipping address, please contact us immediately at [Your Email Address]. We will do our best to update the address before the order ships.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or damaged during transit, please contact us at [Your Email Address]. We may assist you in contacting the carrier and filing a claim where applicable.
For damaged items, please provide clear photos of the product, packaging, and shipping label within 7 days of delivery.
International Shipping
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country. These fees are not included in the product price or shipping cost unless otherwise stated.
We are not responsible for delays caused by customs processing.
Delivery Refusal
If a package is refused or returned due to customer refusal, unpaid customs fees, incorrect address, or failure to collect the package, the customer may be responsible for return shipping costs and any related fees.
Contact Us
If you have any questions about shipping, please contact us at:
[Your Store Name]
Email: [Your Email Address]
Address: [Your Business Address]