Refund policy

Return and Refund Policy

Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, the item must be unused, uninstalled, undamaged, and in the same condition that you received it. The item must also be returned in its original packaging with all accessories, manuals, and parts included.

Items that have been installed, used, damaged, modified, or are missing original packaging may not be eligible for return.

To start a return, please contact us at [Your Email Address] with your order number, reason for return, and photos of the product and packaging. Returns sent back without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at [Your Email Address]. Please include your order number and clear photos of the product, packaging, and shipping label.

We will review the issue and provide a suitable solution, which may include a replacement, repair, or refund.

Non-Returnable Items

The following items are not eligible for return:

- Used or installed products
- Customized or made-to-order items
- Clearance or final sale items
- Items damaged due to misuse, improper installation, or normal wear and tear
- Items returned without authorization

Exchanges

If you need to exchange an item, please contact us at [Your Email Address]. Exchanges are subject to product availability.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must be handled as a return.

Contact Us

If you have any questions about returns or refunds, please contact us at:

[Your Store Name]
Email: [Your Email Address]
Address: [Your Business Address]